Privacy Policy

1. Introduction

sillveerlooma is committed to protecting the privacy and confidentiality of personal information entrusted to us by residents, family members, and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Thailand's Personal Data Protection Act (PDPA) and international privacy standards.

For questions about this policy or how we handle your data, please contact us at [email protected]

2. Information We Collect

We collect and process the following types of personal information:

2.1 Contact Information

When you inquire about our services or complete a contact form, we collect name, email address, phone number, and any message content you provide. This information is collected with your consent when you submit the form.

2.2 Resident Information

For individuals who become residents, we collect comprehensive information necessary for care delivery, including full name, date of birth, emergency contacts, dietary preferences, mobility considerations, medication information, and healthcare provider details. This information is collected with explicit consent as part of the residency agreement and is necessary for contract performance and our legitimate interest in providing appropriate care.

2.3 Website Usage Data

Our website uses cookies and similar technologies to collect information about your browsing behavior, including IP address, browser type, pages visited, and time spent on pages. This data is collected with your consent through our cookie banner. Please see our Cookie Policy for detailed information.

3. How We Use Your Information

We process personal information for the following purposes:

• Responding to inquiries and providing information about our services
• Managing residency arrangements and delivering care services
• Communicating with family members regarding resident wellbeing
• Coordinating with external healthcare providers when authorized
• Processing payments and maintaining financial records
• Improving our services based on feedback and usage patterns
• Complying with legal obligations and regulatory requirements
• Protecting the safety and security of residents and staff

The legal basis for processing varies by purpose: consent for marketing communications, contract performance for service delivery, legal obligation for regulatory compliance, and legitimate interest for operational improvements.

4. Data Sharing and Third Parties

We may share personal information with the following categories of recipients:

4.1 Healthcare Providers

With your authorization, we share relevant health information with doctors, hospitals, and other healthcare professionals involved in resident care.

4.2 Service Providers

We work with trusted service providers who assist with website hosting, email communications, and payment processing. These providers are contractually bound to protect your data and use it only for specified purposes.

4.3 Legal Authorities

We may disclose information when required by law, court order, or regulatory request, or when necessary to protect the rights and safety of residents, staff, or others.

We do not sell personal information to third parties or use it for purposes unrelated to service delivery without explicit consent.

5. Data Security Measures

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction:

• Physical security controls limiting access to resident records and files
• Secure storage of digital records with encryption and access controls
• Staff training on confidentiality and data protection obligations
• Regular review of security practices and updating as needed
• Secure disposal of records when retention period expires

While we strive to protect your information, no security system is completely infallible. We encourage you to protect your own information by using secure passwords and being cautious about sharing personal details.

6. Data Retention

We retain personal information for different periods depending on the purpose and legal requirements:

• Inquiry information: 2 years from last contact
• Resident care records: 7 years after end of residency (legal requirement)
• Financial records: 7 years (tax law requirement)
• Website analytics data: 26 months

After the retention period expires, we securely delete or anonymize personal information.

7. Cookies and Tracking

Our website uses cookies to improve functionality and understand usage patterns. We use the following types of cookies:

• Essential cookies: Necessary for basic website operation
• Analytics cookies: Help us understand how visitors use the site
• Preference cookies: Remember your settings and choices

You can manage cookie preferences through our Cookie Policy page or your browser settings.

8. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal information:

• Right to Access: Request copies of personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis
• Right to Lodge a Complaint: File a complaint with Thailand's Personal Data Protection Committee

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

Our services are designed for elderly adults, and we do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. International Data Transfers

Some of our service providers may be located outside Thailand. When transferring data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms to protect your information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email if we have your contact information, or by posting a notice on our website. The "Last Updated" date at the top indicates when the policy was most recently revised.

12. Contact Information

For questions about this Privacy Policy or how we handle your personal information, please contact: